Help
Your account and orders
Your account keeps all your orders and eSIMs in one place.
What You Can Do
In the Customer Portal.
Sign in with your email
Use the same email address you ordered with, so your orders appear together.
Find install details
Open an eSIM to see its QR code and the details to type in by hand.
See your plan
Check what you bought and how it is being used.
Ask for a refund
If an eSIM is not installed yet, you can ask for a refund.
Keep your details private. Anyone who has your QR code or install details can use your eSIM. Do not post them or share screenshots.
Related help
Still need help?
Message us on WhatsApp at +974 7057 2843, or email [email protected]. Please include your phone model and a screenshot of any message you see.