Help
Refunds explained
The short version: you can ask for a refund at any time before you install the eSIM.
In Short
Three Situations.
Not installed yet
Ask at any time before you install it and we refund the plan price in full.
We could not deliver
If we cannot issue your eSIM after you paid, we always refund you in full.
Installed and faulty
If it cannot connect because of a problem on our side or our supplier’s, contact us. We will help, then replace or refund it.
Once an eSIM is installed and used, it is generally not refundable unless it is faulty. Slow speeds or weak signal where the network is busy are not faults.
How to Ask
Three Steps.
Contact us
Use the contact form and choose Support, or write to [email protected].
Add your order reference
If the eSIM is faulty, add a short description of what happened.
Get paid back
We refund to the card you paid with. Your bank decides how long it takes to show.
Please contact us before opening a dispute with your bank, so we can solve it quickly. The full wording is in the refund policy.
Related help
Still need help?
Message us on WhatsApp at +974 7057 2843, or email [email protected]. Please include your phone model and a screenshot of any message you see.