Help
Installing with only one phone
A phone cannot scan a QR code that is on its own screen. If you are reading your order on the phone you want to install on, use one of these routes.
Your Options
Three Ways to Install.
1. Use a second screen
- Open your order email or account on a laptop, tablet or another phone
- Scan the QR code with the phone you are installing on
- Or print the page and scan the paper
2. Type the details in
- In the add-eSIM screen, choose the option to enter details manually
- Copy the address and activation code from your order, exactly as shown
- Paste them with no spaces at the start or end
3. Tap to install, if offered
- Some phones, including iPhones with iOS 17.4 or later, can install from a button
- If your order page shows an Install button, tap it on the phone
- If you do not see it, use option 1 or 2
Tips
Before You Start.
Stay on Wi-Fi
The eSIM downloads over the internet. Keep the phone on Wi-Fi until it finishes.
Keep the code private
Anyone who has your QR code or details can install your eSIM, so do not share a screenshot.
Install once
An eSIM code usually works once. Do not delete the eSIM afterwards.
Related help
Still need help?
Message us on WhatsApp at +974 7057 2843, or email [email protected]. Please include your phone model and a screenshot of any message you see.