Legal
Privacy Policy
How TasESIM handles your personal data. We keep it simple and collect only what we need.
Last updated: 27 October 2026
Who we are
This website, tasesim.com, and the TasESIM service are operated by TAS Group LLC, a limited liability company registered in the United States ("TasESIM", "we", "us"). You can reach us at [email protected] or through our contact form.
What we collect
- Contact messages. If you use the contact form, we receive your name, email address, topic, message, and the phone number and order reference if you add them.
- Orders. When you buy a plan, we process your email address, the destination and plan you chose, your order reference, the identifier of your eSIM, its install details, and its usage and expiry. Your payment is handled by our payment provider. We do not receive or store your full card number.
- Messages by other channels. If you write to us by email, WhatsApp or phone, we keep what you send us so that we can help you.
- Technical data. Our hosting provider records standard server logs, such as IP address, browser type and the pages requested, in order to deliver and secure the website.
What we do not do
We do not use advertising trackers or analytics tools, and the website does not set cookies. If you open your customer page, your browser keeps your personal link in session storage for that browser tab only. It is cleared when you close the tab.
We do not sell your personal data.
How we use your data
- To reply to your messages and give support.
- To deliver your eSIM, send your order emails and let you view and top up your plan.
- To process payments and refunds.
- To keep the service secure and prevent fraud and misuse.
- To meet our legal, tax and accounting obligations.
Who we share it with
We share data only with service providers who help us run TasESIM, and only what they need:
- Hosting and website delivery, and domain and security services.
- Email delivery, so we can send your order emails and answer you.
- Our payment provider, to take payment and process refunds.
- Our mobile connectivity supplier, which receives the plan, the eSIM identifier and a reference derived from your email address, so that we can create and manage your eSIM and find your orders if you lose your link.
- Messaging services such as WhatsApp, if you choose to contact us there.
We may also disclose data when the law requires it, or to protect our rights and the safety of others.
International transfers
Our providers may process data in the United States and other countries. We choose providers that protect data under their contracts and policies.
How long we keep it
- Contact messages: as long as needed to handle your request, and no longer than 24 months after our last contact.
- Order and payment records: for as long as the law requires for tax and accounting.
- Server logs: for a short period set by our hosting provider.
Your rights
Depending on where you live, you may have the right to ask for a copy of your data, to correct it, to delete it, or to object to how we use it. To use these rights, write to [email protected]. We may need to confirm who you are first. If you are not happy with our answer, you may contact the data protection authority in your country.
Security
The website uses HTTPS. Your customer page is reached through a private link, so please keep that link and your QR code private. No online service is completely secure, but we work to protect your data.
Children
Our service is not directed at children under 16, and we do not knowingly collect their data. If a parent or guardian believes a child has sent us data, please contact us and we will delete it.
Changes to this policy
We may update this policy. The date at the top shows when it was last changed.
Contact
Questions about your data: [email protected].