Help
Fix connection problems
Work down this list in order. Most problems are fixed in the first three steps.
No Data or No Service
Try These in Order.
Is the eSIM line switched on?
Open your SIM settings and make sure the travel eSIM is on.
Is mobile data set to the eSIM?
Choose the travel eSIM as the line for mobile data.
Is Data Roaming on for it?
Turn on Data Roaming for the travel eSIM line only.
Restart the connection
Switch airplane mode on for ten seconds, then off. If that does not help, restart the phone.
Check your location
Indoors or underground, the signal can be weak. Try near a window or outside.
Still stuck? Tell us.
Send your order reference, phone model and a screenshot of what you see.
Cannot Install
If the eSIM Will Not Add.
- Stay on Wi-Fi and update your phone’s software.
- Check that the phone supports eSIM and is unlocked. See Will it work on my phone?
- A used code usually cannot be installed again. Contact us before retrying.
- Restart and try once. If the same error returns, do not keep retrying. Send us a screenshot.
More fixes, including APN settings, are in the install guide.
Related help
Still need help?
Message us on WhatsApp at +974 7057 2843, or email [email protected]. Please include your phone model and a screenshot of any message you see.