Help
Data, usage and running out
How to see what you have used, make it last and what to do when a plan ends.
Check Your Usage
Two Places to Look.
In your account
Open your eSIMs in the customer portal to see your plan. Usage can take a short while to update.
In your phone
iPhone: Settings > Mobile Data, then your travel plan. Android: Settings > Network & internet > SIMs, or Data usage.
Make It Last
Easy Ways to Save Data.
Use Wi-Fi when you can
Hotel and cafe Wi-Fi saves your plan for when you are out.
Download maps offline
Save the area in your maps app before you set off.
Limit background data
Turn off automatic app updates and background refresh for apps you do not need.
When It Ends
If You Run Out.
When the data is used up or the plan’s validity ends, the eSIM stops giving you data. To carry on, order another plan from the customer portal.
Please keep the eSIM on your phone until you are sure you no longer need it, as a deleted eSIM usually cannot be installed again. Messaging and maps use little data, while video calls and streaming use a lot.
Related help
Still need help?
Message us on WhatsApp at +974 7057 2843, or email [email protected]. Please include your phone model and a screenshot of any message you see.